Policies

Policies

African Elements LLC marketplace policies are create to provide a safe and fair environment for all our members (Buyers and Sellers).  To avoid unintentionally breaking the rules please learn the policies in addition to the Terms and Conditions.  This helps everyone to work together and promotes a reliable and trustworthy marketplace.  Honesty is important in our community and network. We ask that all members (shop owners and buyers) represent themselves, their business, and their items accurately.

African Elements members can use our community areas to share, discuss and inspire each other.  Shops on African Elements site are Independent Businesses.

Reporting policy violations:

Please help us to stay a clear, safe and humane marketplace. Where people help people.

If you see a violation of any of the policies, in any form please contact us immediately at violations@africanelements.com.

Individual Shop Policies:

All sellers are asked to outline shop policies for their African Elements LLC shop.  The policies should include, shipping, returns, payment and selling policies. Sellers must create reasonable policies in good faith and must abide by such policies. All shop policies must comply with African Elements Marketplace site policies and terms and conditions. Sellers are responsible for enforcing their own reasonable shop policies. African Elements reserves the right to request that a seller modify a shop policy.

Payment methods:

Purchases for goods and/or services may only be paid using the PayPal payment system. You do not need a PayPal account to make use of this system as you can make a purchase as guest user using a debit, credit card or bank account. We advise you to familiarise yourself with the PayPal process and their own terms of use www.paypal.com.

All prices shall be shown in United State Dollars USD($) and shall be payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (e.g. international transactions and currency conversions).

To guaranty safety funds are available for withdraw 17 days after purchase is made or after delivery confirmation.

Returns:

Returns, exchanges or refunds of any non-returnable item purchased through African Elements site must be discussed with the relevant Seller directly using the means of contact they have supplied.  African Elements LLC cannot intervene in, and has no control over, these discussions.

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Send A Report or sending an email to dispute@africanelements.com.  Here, we can formally discuss solutions with the seller.

What can I sell on African Elements Marketplace?

African Elements provides a marketplace for crafters, artists, your copyrighted music, clothes, books, apparel and collectors to sell their handmade African creations, products and goods, both traditional and non-traditional crafting supplies.

What can I not sell on African Elements Marketplace?

(Prohibited Items)

  • Adult, phonograph or sexual oriented material and items.
  • Alcohol
  • Animals or wildlife products from endangered species list, example are (migratory birds, snakes, turtles and all other species on local or international endangered species list).
  • Charity and Fundraising.
  • Copyright Materials.
  • Counterfeit Currency and Stamps.
  • Credit Cards.
  • Currency selling.
  • Drugs and Drug Paraphernalia.
  • Electronic Surveillance Equipment.
  • Ethnically, Sexist or Racially Offensive Material
  • Event Tickets.
  • Firearms and Weapons.
  • Food and Healthcare Items.
  • Forced Labor, Salary, Human, Dower, Bride Token and Bride Price.
  • Gambling Machines and Slot Machines.
  • Government documents, IDs, and Licenses.
  • Hazardous, Restricted, or Regulated Materials.
  • Human Remains and Body Parts.
  • Illegal Activity Materials.
  • Lock-picking Devices.
  • Lottery Tickets.
  • Mailing Lists or Personal Information.
  • Manufacturer’s Coupons.
  • Medical Drugs, Devices, and Healthcare Product.
  • Military Items.
  • Multi Level Marketing, Pyramid, and Matrix Programs.
  • Pesticides.
  • Plants and seeds(copyrighted).
  • Police Related Items.
  • Political memorabilia.
  • Postage Meters.
  • Prescription Drugs.
  • Prohibited Services.
  • Recalled Items.
  • Stamps.
  • Stocks and Other Securities.
  • Stolen Property Including Music and Video.
  • Surveillance Equipment.
  • Tobacco.
  • Travel vacation and package.
  • Weeds and all Illegal Plants.

Security:

We will store your data safely and, therefore, take all precautions to protect your data from loss, misuse or changes.
Contractors who have access to your information in order to provide services to you through services are contractually obliged to keep such information and may not use this for other purposes.

Cookies:

To facilitate the use of our website we use cookies. “Cookies” are small pieces of information that are stored by your browser temporarily on the hard drive of your computer and for using our website is required.  Thus the information contained in the cookies of session control objectives, in particular the improvement of navigation and allow a high degree of user friendliness of a website.
The cookies we use do not store any personal information.  Most Web browsers automatically accept cookies.  By changing the settings on your browser, you can avoid this.  You can remove cookies stored on your PC any time by deleting the temporary Internet files (Browser bar Tools-Internet Options).

Please click on links to find additional policies regarding Shipping Policy, Buyers FAQ, Sellers FAQ, Terms & Conditions and Fees